Shroom Bros will always do it’s best to ensure that your products arrive in a safe and timely manner. All packages will come in discreet packaging and will not come labeled with the contents of the package clearly labeled.
Packages will be wrapped in a plastic tear proof bag and will be safely packed with environmentally friendly packing peanuts to ensure your products arrive safe and sound.
If you for some reason receive a product that is damaged, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Origin reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.
Credits that are given will expire after ninety(90) days. Credits will be given in the form of a coupon code. Each coupon code can only be used one(1) time, if the credit is not used in full, the remaining credit becomes void and Origin we will be unable to reissue a new coupon code for the remaining balance.
All of our packages are shipped through a traceable and secure method. In the rare event that a package goes missing or is damaged, we will do our best to make the situation right. This includes investigating with the shipping courier, and replacing, crediting, or refunding the order.
In the rare event that a customer is unhappy with an order we may offer the option to return your order. In cases where a product is defective or your order was incorrect, we will cover shipping costs to return the package. If a customer is unsatisfied for reasons other than defective product, We may choose to offer the customer a refund, in this case, the customer is responsible for all return shipping costs.
In the rare event that an item becomes out of stock or is missing from your order before shipment, we will take steps to contact you to make a change to your order. We will attempt to contact the customer for up to 3 days. On the third day we will make a selection for a replacement product that closest matches the product you chose. If we fail to make contact with you a refund/credit will not be provided for any replacement items we may choose.
Origin will always ship to the address used during checkout. If this address is incorrect this may result in delays in shipping as well as additional shipping fees. Origin reserves the right to charge a customer an additional shipping charge to re-ship any packages for any reason, including incorrect postal address being used at checkout.
Quality control
At Shroom Bros, we go through several steps to make sure that the products you receive are of the highest quality. First, we wear safety gear such as sterile gloves while handling all products. Next, sanitizing shrooms is another important part of our process. While we love our psilocybin trips as well, the fungi that can grow on magic mushrooms is something you actually don’t want! Lastly, you will know that the products you have received from us are sterile because of our air-sealed and tamper-proof packaging. Be sure to reach out to us if your package appears to have been tampered with upon delivery!
Discreet Packaging
We understand your need for privacy so we deliver all our packages in discreet packaging. Only the items inside your plain envelope/box will have our branded ‘Shroom Bros’ envelopes inside with our wonderful magic mushroom products. We will also have a discreet return address on the outside of your package. You don’t have to worry about nosy landlords, roommates or family members asking you about what goodies you just received!
Various Payment Forms Accepted
For your convenience, we accept e-transfer, bitcoin or Ethereum payments. Once your payment has been approved and received (this usually takes up to 24 hours on weekdays and 48 hours on weekends) we will send out your package with your magic mushrooms right away. These payment forms also further ensure your privacy versus other forms of online payment such as interac transfer or credit card payment.
Fast Delivery
We know you want your magic mushrooms fast! This is why we ship all of our packages via Canada Post Priority shipping to reach you within 1-3 business days. If you place your order before 1pm PST Monday-Friday, we will ship your package out the same day! We also offer low shipping rates or shipping is even free for orders over $150. And remember, it’s safer to receive your magic mushrooms online than to go and meet your ‘shrooms guy’. So sit back, relax, and before you know it, your high-quality Shroom Bros products will arrive on your doorstep!
